Click & Collect Terms & Conditions

1 Hour Click & Collect Terms & Conditions

• Click & Collect is available at all Sydney Tools stores – subject to stock availability at your selected store. Please call store and confirm stock availability ahead of collection when placing Click & Collect orders.

• There is no additional fee charged to Click & Collect orders.

• Products marked as ‘special order’, ‘non-stock’, ‘out of stock’ or ‘preorder’ will require more processing time.

• Customers will recieve either an email, or phone-call from their selected store to confirm their order is ready to be collected.

• To collect your order in store, your order confirmation, Photo ID and the credit card that was used for the transaction are required to pick up your order. Acceptable forms of ID include Drivers licence, Proof of Age Card or Passport.

• To protect our customers, only the person specified on the order confirmation is able to collect the order with appropriate identification

• Visiting your nominated store prior to receiving a confirmation for collection may result in your item not being ready for collection when you arrive

• Orders for collection at a Sydney Tools Pty Ltd Store must be collected within 14 days of the relevant Sydney Tools Pty Ltd Store giving you notice by telephone or by email that your order is available for collection. If your order is not collected within this time, the relevant Sydney Tools Pty Ltd Store has the right to allocate those goods to another customer and re-order the goods for you.